User blog comment:LovingKate/April 8, 2013 Update/@comment-5478548-20130410030206/@comment-98.234.52.191-20131108053915

You send them a ticket (complaint) and becuase of dumb security they can't email you  back about your complaint. they say you have to look at the knowledge base. so stupid cuz would be easier if they could email you directly like riot games does w/ league of legends