User blog comment:LovingKate/Unfortunate Events/@comment-1973752-20150818154702

Kate, I've been asked to have you create a Nexon EU account and send a ticket through their support system https://support.nexoneu.com/Main/Default.aspx  if your login issues are preventing you from accessing CANA's support. This way, rather than a forum post, your account details aren't posted publicly.

If for some reason you are unable to access either support system, then a forum post at the EU forums is the next best way to go about it. You shouldn't have login issues there.

GM-Undine is being kind enough to look into this for you.